Frequently Asked Questions:
Who are you?
ZTransfer Inc. is a Canadian company registered and based in the province of Ontario, Canada. We have been in this business since the year 2001.Back To Top
How safe is it?
All transactions will be done through the banks. You pay for your order through the secured ways (wire transfer, money order or personal check) and then our agent will deposit money from one of the national banks. It is completely traceable and there is no possibility of loosing money.Back To Top
Can I order and pay from anywhere?
Yes, you can pay for your money order by deposit in bank or mail a money order to our address from anywhere. If you are a resident of Canada or USA, you can also pay with your personal check. Back To Top
How does it work?
We transfer the funds through the Canadian and international banks. After receiving your payment by our offices is in Ottawa, Canada or London, UK, our agent in Tehran will deposit money into your local requested bank account from a local bank.Back To Top
How can I pay for the order?
For your convenience, we provided different ways for you to pay for your money order: - Deposit (wire transfer) into ZTransfer Inc. account from your local bank - Mail a money order to our address - Mail a personal check to our address (only for US and Canadian residents)Please note we do not accept any credit card payment.Back To Top
Can I pay by personal check?
Yes, you may also pay for your order with a personal check. Make your check payable to "ZTransfer Inc." and write your money order number on it, then mail it to our address in Canada. We will wait for your check to be cleared before transferring the order, which can take 3-5 business days for Canadian checks and at least 10 business days for US checks. From other countries, it takes more time and it is less recommended.Back To Top
How long does it take?
From the time that we receive the money, in less than 2 business days our agent will deposit the money into your requested bank account. The local banks transfer money between cities or branches in one to three business days, depends on the receiver's bank account and its location. By wire transfer, we receive the money in the same day that you send to us. Please note personal checks would be on hold for at least 10 business days.Back To Top
Is it legal?
Yes. Transferring money from most of countries to Canada is legal and transferring money from Canada to Iran, UAE and UK is legal too. All of our transactions are done through the banks and therefore they are all traceable and legal.Back To Top
What is Wire Transfer?
If you leave in Canada or UK, you can directly deposit into our account to pay for your money order. But from other countries, to deposit money into our account and pay for your money order, you can use the "wire transfer" method. A wire transfer is a transaction that you initiate via your bank. It authorizes your bank to wire funds from your account to our bank in Canada. Please fill in the Order form and choose deposit in the bank to receive our bank account information that is required to deposit money in wire transfer. Then you provide the information to your bank and deposit money in US dollars, British Pounds or Canadian dollars from your bank.Back To Top
Is it safe to order online?
All transactions are completed on our secure server. In secure mode, your computer and our server begin communicating, sending data back and forth in an encrypted format. All of your personal information including name, address, and bank account information are encrypted so it cannot be read as the information travels across the internet. All orders are manually processed in our office to prevent any third party companies from gaining access to your confidential data.Back To Top
How much money can I send?
No minimum, you can send as low as you want or as high as you want up to 100,000 CAD or its equivalent. For orders above 1,000 CAD or its equivalent, you have to provide your date of birth, driver's license or passport number (and issued country) and occupation (or nature of business). For orders above $1000, our agent will contact you to provide your IDs.Back To Top
What type of account the receiver in Iran should have?
The account should be in local currency (Rial) and a centralized type. ZTransfer can not deposit into the accounts that are in foreign currencies. We don’t deliver cash. The receiver should have a centralized account in one of national or private banks. With centralized accounts (non traditional/motemarkez), such as Sepehr or Parsian, the receiver will receive the money in the same day that we deposit into it. Traditional accounts, current and saving, are very slow for transferring money and difficult to track the money. Therefore we cannot transfer money to any traditional account in Iran.Back To Top
Shall I mention the receiver's name in the Wire Transfer?
No, you should not mention the receiver's name as the beneficiary, because the beneficiary of the wire transfer is ZTransfer Inc. If you mention the receiver's name as the beneficiary, our bank would not accept the money. You may like to mention only to the order number.Back To Top
Does Western Union or Money Gram have a branch in Iran?
No, Western union or Money Gram doesn't have a branch in Iran and they don't send money to Iran. ZTransfer Inc. is the only international company that transfers money to Iran.Back To Top
Does Iranian bank deduct any fee from the payout in Iran?
No, the Iranian bank of the receiver will not deduct any fee from the payout. The receiver will receive the same amount which is written in the invoice from us.Back To Top
Does my bank (out of Iran) deduct any fee from the payout?
If we wire transfer into your account in your bank (except Iran), the bank may deduct a fee for "International Incoming Wire Transfer" from the payout. This fee depends on your bank and the type of account that you have. Usually it is between $10 and $20.Back To Top
What type of money order I have to send?
Any money order or cashier check which can be used internationally. Please note there is a type of postal money order which is only for domestic usage and we can't accept them as the Canadian banks do not deposit them. It has written on it that is negotiable only in the country that the money order is issued. Please ask for the international money order.Back To Top
Who are you?
